Building world-class brands in the Hotel & Cruise Industry for over 25 years

Service Standards
Standard Operating Procedures
Service Training
Operational Evaluation
Performance Management
Concept Development

At McGillicuddy Consulting, we know how inconsistency of service delivery, lack of service standards and poorly trained employees impacts your business, and the hospitality industry at large.

With over 25 years of international experience, we have a unique understanding of all aspects of hotel and cruise operations. We are experts on service standards, service recovery and problem resolution.

We deliver proven results:

  • Defined World Class Service Standards
  • Significantly Improved Operations
  • Consistent Service Delivery
  • Dramatically Increased Guest Satisfaction

Can you afford anything less?

Take Your Brand To The Next Level

Begin a rewarding and valuable partnership

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